Delivery charges are based on Dutch postal fees and additional to your order. Shipping amount will be found on the receipt. DeliMexico aims to ship within 48 hours after we have received the payment, unless mentioned otherwise at the website. Orders are shipped on business days only. Business days are Monday – Friday, excluding national holidays in the Netherlands.

Within The Netherlands, the courier mostly delivers the parcels within 3 days (from Monday to Saturday). For international orders transit times vary with destination, but 7 business days is a good estimate. For to avoid any delay in the delivery of your order please provide us know your correct address and contact details.

We will email you to confirm it has been sent for dispatch and give you the tracking number with this number you can track your parcel online. If you haven’t received your parcel 2 days after this date please let us know by email.

Shipping costs

Within The Netherlands
0 – 10 kg. € 6.95 (€ 8.55)
10 – 30 kg. € 12.90 (€ 14.20)

Within Europe (zone 1)
Without track and trace € 9.00
2 kg – 5 kg. € 19.50
5 kg – 10 kg. € 25.00
10 kg – 20 kg. € 34.00
20 kg – 30 kg. € 43.15

Within Europe (zone 2)
Without track and trace 0 – 2 kg. € 11.00
2 kg – 5 kg. € 25.00
5 kg – 10 kg. € 31.00
10 kg – 20 kg. € 40.00
20 kg – 30 kg. € 50.40

Within Europe (zone 3)
Without track and trace 0 – 2 kg. € 12.00
2 kg – 5 kg. €26.30
5 kg – 10 kg. € 32.30
10 kg – 20 kg. € 42.30

Rest of the world
0 – 2 kg. € 18.00
2 kg – 5 kg. € 34.30
5 kg – 10 kg. € 58.30
10 kg – 20 kg. € 105.30

Prices between brackets indicate registered shipping.

Zone 1 countries are: Belgium, Luxembourg, Denmark (excl. Faroe Islands and Greenland), Germany, France (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican City), Austria, Spain (incl. Balearen, excl. Canary Islands), United Kingdom (excl. Gibraltar and Channel Islands), Sweden.

Zone 2 countries are: Bulgary, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Poland, Portugal (incl. Azores and Madeira), Rumania, Slovenia, Slovakia, Czech Repulic.

Zone 3 countries are: Albania, Andora, Bosnia-Herzegovina, Canary Islands, Cyprus, Faroe Islands, Gibraltar, Greece, Greenland, Iceland, Channel Islands, Kroatia, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Norway, Ukrain, San Marino, Serbia, Turkey, Vatican City, Belarus, Switzerland.

For bigger orders within Europe and for orders outside Europe please let us know at the mail Delimexico contact page or send us an email at mail Delimexico
All our shipping costs include tax (BTW).

Returns

If for some reason the product you ordered is out of stock, you will receive an e-mail from Delimexico with a new deliver date. In this case, you have the right to cancel your order by sending a written statement to orders mail Delimexico All payments made will be reimbursed within 14 days.

You can send back the product within 14 days, after receipt of the products, at their own expense. No administration costs will be charged and payments will be reimbursed within 14 days after having received the returned products. Products that have been ordered on special request cannot be returned. Fresh, frozen or chilled products and products that have been opened or damaged cannot be returned.

For all returns, please make sure to include in your written statement your order number and the reason of the return. Send it to us by e-mail to

A claim due to transport damage

Delimexico cannot be held responsible for damages due to transportation. In case a you chose a shipping method with insurance, you are eligible for compensation from PostNL, with a maximum of € 500.
Addressing

Please remember that you must mention your complete and valid shipping address while registering and/or placing orders. If the address is incomplete or invalid, the package might not be able to be delivered to you. If your package is returned to Delimexico due to incomplete or invalid shipping information, we will contact you and ask you for the correct shipping information and re-send the package. The new shipping costs will be charged to you. Alternatively, you can cancel your order and we will refund your money, excluding the shipping cost and any fresh products that were part of your order. So please double check your postal code, street name, house number, city and, if applicable, state and building name or number.